If you have any scheduling questions, please call us at 443-914-3353 anytime.
Company policies include, but are not limited to the following:
- You may be penalized for canceling your appointment less than 24 hours in advance or multiple times. The company and its agents reserve the right to charge you for a canceled appointment or to refuse future appointments for clients who have abused scheduling. Please be mindful of our time, as we are mindful of yours.
- You may be required to confirm your appointment by text message on the day of the scheduled appointment. As we are 'by appointment only', we cannot be expected to hold open an appointment time that has not been confirmed. If you are unavailable to confirm your appointment by text message on that day, please send us a message or email to confirm your appointment prior to that day.
- You cannot receive any 'fill' service without a reasonable amount of extensions left on your eyes. You will require a full set of lashes for eyes that do not have any extensions or those whose eyes have very few extensions.
- We do fills on eyelash extensions that have been applied by other companies, however, we reserve the right to refuse to do a fill service on existing eyelashes that had been applied in a less-than-reputable fashion or whose lashes are unruly.